The Wild Colour Ltd
Service Guarantee & Refunds Policy
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at The Wild Colour. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Refunds
All services are non-refundable, but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from The Wild Colour... not something you might have changed your mind on (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the Salon 01144701035 as soon possible, so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, colour or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Right to Refuse Service
The Wild Colour reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.
Return Policy
We are happy to return any un-opened retail products you purchased within 7 days of original purchase. No cash value is given however an in-Salon credit will be issued.
The Wild Colour understands that sometimes schedules change and therefore we request that at least 48 hours must be given for cancellations. Failure to do so will require a 50% (non-refundable) booking fee to secure any future appointments.
Booking fees will be automatically deducted from the final treatment price providing there has been no cancellations within 48 hours of your appointment.
At Wild Colour will do everything we can to accommodate appointment changes and cancellations as required. Please give the salon a call on 01144701035 at your earliest convenience to modify or cancel your appointment.
Late
Please be courteous to your Stylist and other clients. If you are more than 15 minutes late for your appointment, we may have to reschedule your appointment.
Children
The Wild Colour is a Family Friendly Salon, However, all children under the age of 16 must be always accompanied by an adult. If a Child under the age of 18 is receiving a colour or treatment service, a consent form must be signed prior to the service is performed.
Methods of payment
The Wild Colour accepts Visa, Master Card, and Cash.
Appointments
You may request an appointment by calling the salon 01144701035 OR via our website
www.thewildcolour.co.uk
Head Lice
It is against The Wild Colour Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon, we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.
Patch Test Policy
Our Client Patch Test Guarantee
The Wild Colour Ltd make every attempt to ensure that you are fully looked after when using the services, we offer. It is our responsibility to act in a manner than is compliant with The Health & Safety at Work Act.
We make every attempt to ensure that you are satisfied with your experience at The Wild Colour. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Law
If you’re a hairdresser, patch testing before using a hair colour is a legal requirement under Section 3 of the Health and Safety at Work Act.
HSWA section 3 places general duties on employers and the self-employed to conduct their undertakings in such a way as to ensure, so far as is reasonably practicable, that persons other than themselves or their employees are not exposed to risks to their health or safety.
Process
48 Hours before any colour service all clients must undertake a colour patch test consultation with a Wild Colour stylist. The only exception to this rule is:
- You are an existing client who has had a colour service in the last 6 months
IF it is more than 6 months since a clients last colour (self or professional) or is more than 6 months since their last allergy test, then a patch test MUST be done.
A colour consent form is discussed with the client, this is signed by the client & stylist, the client retains the white copy, and the pink copy is kept by The Wild Colour.
A small amount of colour is placed behind the ear, and the client is to monitor for any reaction to the colour. This could range from blistering, redness, sore, itchy, burning, aching of the skin, headaches, or any other abnormal body reaction.
Reaction
Any adverse reaction to the patch test must be reported to THE WILD COLOUR IMMEDIATELY on 0114 470 1035 and info@thewildcolour.co.uk & SEEKING MEDICAL ADVICE MAY BE REQUIRED.
No Reaction
If a client suffers no reaction, they can continue to book in an appointment to have a colour service. IF any reaction happens prior to their appointment, they MUST cancel the appointment and inform The Wild Colour Ltd.
No Patch Test No Appointment
If a colour service appointment has been booked online and you haven't had an up to date patch test done 48 hours prior to your appointment with a salon professionals, your appointment will be cancelled. If you are unsure if you have an up to date patch on file, please call the salon on 01144701035.
Service Guarantee & Refunds Policy may be updated at any time