The Wild Colour Ltd

CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged. Stylists are Self Employed and rely on the income from bookings.

We will take your payment details at the time of booking an appointment with us.

It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

If you need to cancel, please give us a call at 01144701035 or email us at info@thewildcolour.co.uk

Please don’t text or  put a message on social media as these may go unread.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a deposit or advance, we will confirm:

·        The service or treatment you have booked.

·        The salon name of The Wild Colour, location and contact details.

·        The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.

·        The time and date of the appointment.

DEPOSITS

A deposit of 25-50% of the cost of your service or treatment will be charged if you:

·        missed your last appointment with us; or

·        are a new client; or

·        are booking online; or

·        are booking for an appointment lasting more than two hours, such as hair colour or a keratin treatment, or for a series of appointments. This can be at the Salon & Stylists discretion

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.

If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

The deposit will not be refunded if you cancel within less than the 48 hours period.

The deposit will not be refunded if you 'NO SHOW' for your appointment.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.

This document was provided by The Wild Colour in association with the NHF/NBF.

We send out Email booking reminders to make this process simpler and to avoid ‘’No Shows’’

*Cancellation Policy may be updated at any time